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Orders & Account
How do I place an order?
Add products to cart and checkout securely on our Shopify store. You’ll receive order and shipping confirmation emails.
Can I edit or cancel my order?
We process quickly. Email hello@sadeskin.co with your order number ASAP—if it hasn’t shipped, we’ll try our best. Once dispatched, changes aren’t possible.
What payment methods do you accept?
Major cards and other region‑available options shown at checkout. All transactions are processed securely by our payment providers.
Do I need an account to buy?
No, but creating an account lets you view orders and save details for faster checkout.
Shipping & Delivery
Do you ship internationally?
Yes—worldwide via Aramex. Destination availability and rates appear at checkout.
What are the shipping fees?
UAE: Free on orders ≥ AED 150; below AED 150, carrier‑calculated rates apply.
International: Aramex carrier‑calculated rates; minimum order AED 200 to ship internationally.
How long will delivery take?
Typical estimates: UAE 1 business day, GCC/MENA ~3–4, rest of world ~5–8+. Carrier and customs may affect timelines.
How do I track my order?
If you are outside of UAE, you’ll receive an Aramex tracking, if you are inside UAE you'll receive Quiqup link once your order ships. Tracking can take up to 24h to update.
Who pays duties/taxes?
For international shipments, the recipient pays any import duties, taxes, or fees to the carrier on delivery.
Returns & Refunds
What is your returns window?
15 days from delivery for unused, unopened, sealed items in original packaging. Opened/used products aren’t returnable for hygiene reasons.
How do I start a return?
Email hello@sadeskin.co with your order number, item(s), and reason. We’ll send instructions if eligible. Items sent without approval will be refused.
When will I get my refund?
After we receive and inspect your return, refunds are issued to the original payment method within 10 business days (bank times may vary).
Can I return part of a bundle?
No—bundles/sets must be returned complete and sealed.
Products & Ingredients
Are SADE formulas clean/vegan/cruelty‑free?
Yes—our formulas are vegan, cruelty‑free, sulfate‑free, and paraben‑free.
Where are your products made?
Formulated and manufactured with trusted partners in Turkey and Korea, designed for climate‑adaptable, multifunctional routines.
I have sensitive skin—are your products suitable?
Our products are designed to be gentle; always patch test. If redness or irritation occurs, discontinue use and email hello@sadeskin.co.
Do you list full INCI?
Yes—see each product page for full ingredient lists and usage.
Are your products pregnancy‑ or breastfeeding‑safe?
We don’t provide medical advice. Please consult your healthcare provider with our INCI list.
Usage & Routine
Which order should I apply products?
AM: Cleanser → Moisturizer → SPF 50 (Glow Veil).
PM: Cleanser → Moisturizer; add lip care anytime.
Can I use Glow Veil under makeup?
Yes—it's designed to hydrate, protect, and sit well under makeup.
I have sensitive skin—are your products suitable?
Our products are designed to be gentle; always patch test. If redness or irritation occurs, discontinue use and email hello@sadeskin.co.
Is the cleanser OK for double‑cleansing?
Yes—RiceWhip Milk Cleanser works as a gentle first or second cleanse.
Promotions & Emails
Where do I find launch or promo updates?
Follow @sadeskin.co and join our email list at checkout or in the footer.
How do I unsubscribe?
Click Unsubscribe in any marketing email. You’ll still receive essential messages about your orders.
Sustainability & Packaging
What’s your stance on sustainability?
We prioritize minimal, durable packaging and multipurpose formulas to reduce routine waste. See our Sustainability page for updates.
