Return window: 15 days from the delivery date.
Because skincare is a hygiene product, opened or used items can’t be returned or exchanged unless they arrived damaged or incorrect.

ELIGIBILITY

Item must be unused, unopened, and sealed, in original packaging (tamper seal/inner wrap intact).

Include all inserts, gifts with purchase, and sets/bundles in full.

Provide your order number and proof of purchase.

We can’t accept items that are opened, tested, swatched, or partially used—even once.

If the conditions are met, we will refund the order for UAE orders only.

RETURN PROCESS

Kindly note that once the courier picks up the order it will be returned to our warehouse within 3 to 4 days. Then, the quality check will be processed within another 1 to 3 days.

If approved, you’ll be notified via email and automatically refunded on your original payment method within 10 business days.

To start a return, you can contact us at hello@sadeskin.co. Please include below with your order.

• Order number
• Item(s) you wish to return
• Reason (e.g., unwanted/duplicate/wrong item)
• Photos if damaged/incorrect
• Pickup address

DAMAGED, DETECTIVE OR WRONG ITEM 

Please inspect on delivery. If damaged/leaking/incorrect, contact us within 48 hours at hello@sadeskin.co with photos of:

• outer box (any damage visible)
• product + inner packaging
• packing slip

We’ll replace or refund as appropriate.

NON-RETURNABLE ITEMS

• Opened or used products
• Items with broken safety seals or missing original packaging
• Final-sale or promotional items, gift cards
• Partial returns of bundles/sets (must be returned complete and sealed)
• Any item returned more than 15 days after delivery

EXCHANGES

We don’t process direct exchanges. Place a new order; approved returns are refunded once received and inspected.

SHIPPING FEES & REFUNDS

• Original shipping fees are non-refundable.
• For change-of-mind returns, return shipping is your responsibility (or will be deducted from the refund if we issue a label).
• If we shipped a damaged/incorrect product, we’ll cover reasonable return shipping or send a replacement at no extra cost.

ALLERGIES & SENSITIVITIES

If you experience a reaction, stop use and email hello@sadeskin.co
 with details and photos. For hygiene, opened items aren’t eligible for return, but we’ll try to help.

SHIPPING

UAE: Free shipping on orders ≥ AED 150. Orders below AED 150 are charged at carrier-calculated rates shown at checkout.

International: We ship worldwide at Aramex carrier-calculated rates shown at checkout. A minimum order value of AED 200 applies to international shipments (orders below AED 200 aren’t eligible for international shipping).

Duties/Taxes: For international orders, any customs duties, taxes, or import fees are payable by the recipient to the carrier on delivery.

Shipping fees and duty/tax charges are not refundable.

REFUND TIMING

After your return is received and passes inspection, we’ll refund to your original payment method within 10 business days. Your bank/card issuer may take additional time to post the credit.

If it’s been more than 15 business days since approval, email hello@sadeskin.co.